Here are our most common questions about the Q&A widget in Ryviu
1. Can Ryviu import questions and answers?
Ryviu supports importing Q&A via CSV files. Please learn how to import Q&A by visiting this article.
2. Can Ryviu export questions and answers?
Yes, it can. Follow the below steps to export Q&A:
Assess Questions section, click in the product tile.
Click on ‘More action’, then click on ‘Export CSV’.
3. How can I edit questions and answers?
Ryviu does not support editing Q&A in the Ryviu account. However, you can do that task with a CSV file. Please follow the below steps to modify Q&A:
Export Q&A to CSV file.
Open the CSV file on Google Spreadsheets > Edit Q&A > Download CSV file.
Import the new CSV file to your Ryviu account by selecting Replace items.
4. How can I check questions before publishing on my store?
From your Ryviu dashboard, access Widgets.
Click the Customize button of the Customer Q&A section.
Select ‘Enable’ for the option ‘Question approval’.
Click Save button
5. Can I translate texts in Q&A widget?
From your Ryviu dashboard, access Widgets.
Click the Customize button of the Customer Q&A section.
In the Language, click on the Customize Widget Texts button. Click Save after editing text.
Need help?
Get in touch with our support team through live chat or email at info@ryviu.com. We're here to help!