When editing product reviews, you must maintain their authenticity and transparency. Any edits should not alter the original intent of the review. Acceptable modifications include:
Correcting typos or grammatical errors.
Translating reviews into another language.
Updating information at the request of the reviewer.
You can edit the review’s name, title, and content and add a picture. Follow the steps below to make changes.
Editing Reviews on Shopify
Per Shopify’s developer terms, impersonation or fraudulent activities are strictly prohibited. You may only correct grammar but cannot modify star ratings. (Refer to the Shopify Partner Program Agreement)
Follow the steps below to edit reviews:
Log in to your Ryviu account and go to the Reviews section (or access product reviews via the Product section).
Hover over the review you want to edit and click the pencil icon.
Tick the ‘agreement statement’ and click Update.
Editing Reviews on WooCommerce & PrestaShop
For WooCommerce and PrestaShop, the process is similar.
In your Ryviu account, go to Reviews, hover over the review, and click the pencil icon.
Edit as needed, then click Update.
Need help?
Get in touch with our support team through live chat or email at info@ryviu.com. We're here to help!